Refund policy

Thank you for contacting us. As a clothing brand, we value our customers' satisfaction and aim to provide the best possible service. Below is our returns and refund policy:

  • Returns:

We do not offer refunds for change of mind or personal preference. All sales are final in such cases.
Returns are only accepted for products that are damaged or if the wrong size or color has been delivered.
Conditions for Exchange:

To be eligible for an exchange, you must notify us within 3 days of receiving the product.
The item must be unworn, unwashed, and in its original condition with all tags and packaging intact.
The exchange is subject to product availability. If the requested size or color is not available, we will provide a refund or store credit as an alternative.

  • Return Process:

If you receive a damaged product or the wrong size/color, please contact our customer support team at [customer support email/phone number] within 3 days of receiving the order.
Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
Please pack the item securely and ship it back to us, including the original packing slip or order confirmation.

  • Exchange Process:

Once we receive and inspect the returned item, we will process the exchange within 7 days, provided the conditions for exchange are met.
If the requested exchange item is not available, we will contact you to discuss alternatives, such as a refund or store credit.

  • Return Shipping:

In case of damaged or wrong size/color products, we will cover the return shipping costs.
For exchange due to change of mind or personal preference, the customer is responsible for the return shipping costs.
Please note that our returns and exchange policy is subject to change without prior notice. We encourage you to review our policy before making a purchase. If you have any questions or concerns regarding our policy or a specific return or exchange request, please don't hesitate to reach out to our customer support team.

 

  • Refund : 

If the requested size or color is not available, we will provide a refund or store credit as an alternative. Refund will be fulfilled within 5-7 working days. 

Thank you for choosing Dope Wear. We appreciate your business and look forward to assisting you with any queries you may have